Warranty & Return Policy

Coverage

All Kiana Tiles products are covered by a manufacturer’s warranty against defects in materials and workmanship.

• Manufacturing defects such as uneven surfaces, warping, or incorrect sizing.
• Color fading or glaze issues caused during production.
• Transit damage reported within 7 days of delivery.

Exclusions

• Damage caused by improper installation or maintenance.
• Natural wear and tear, stains, or discoloration from use.
• Damage due to structural movement, subfloor failure, or external impact.

Claim Procedure

• Contact support at support@kianatiles.com within the warranty period.
• Provide order number, clear photos of the issue, and description.
• Team will respond within 48 working hours.

Eligibility

We accept returns of unused boxes of tiles within 14 days of delivery.

Conditions

• Tiles must be in original packaging and resalable condition.
• Custom/special orders are not eligible for return.
• Return shipping costs may apply unless defective.

Process

• Contact support within 14 days to initiate a return.
• Receive shipping instructions and labels if applicable.
• Refunds processed within 7 working days after inspection.